Thank you for visiting Elite Gift House. Before placing an order, please read the following carefully:
1. Condition & Product Type
This item is a VIP Gift / seasonal gift / loyalty redemption item issued by the brand. It was not produced for boutique retail sale and was not sold in-store. Please purchase only if you are comfortable with non-retail promotional items.
2. Product Quality
As these items are issued as gifts, the finish and craftsmanship may differ slightly from boutique retail standards. Minor imperfections may exist, and where noticeable I will always do my best to mention them in the description.
If you are very particular about retail-grade perfection, please do not purchase — these characteristics are common for gift items and are not usually regarded as defects.
3. Colour & Display
Due to lighting or screen differences, slight colour variations between photos and the actual product may occur. This is not a quality issue.
4. Customs & Import Duties
Buyers are responsible for any customs duties or import taxes charged by their local authorities.
5. Delivery & Loss Responsibility
Once a parcel is marked as Delivered by the courier, responsibility for the item transfers to the buyer. Loss, theft, or non-receipt after delivery confirmation is not covered.
(1) Loyal Customer Discount: As a valued customer, you will enjoy 10% off all future orders on our website. After your first purchase, a personal discount code will be sent to you for lifetime use.
(2) Lifetime Referral Cashback Combined Shipping Offer: Shipping is charged for the first item. Each additional item adds only £6, making multiple purchases more cost-effective.
Happy shopping!
We offers a 7-day change-of-mind return policy on all products. Unless the item has a significant undisclosed issue, return postage is the responsibility of the buyer.
To qualify for a return:
① Condition of Returned Item
The item must be returned in its original condition, unworn, unused, and free from damage, stains, odours, perfume, or any signs of wear.
All accompanying items (including gift box, dust bag, accessories, etc.) must be returned in full.
As the gift box forms part of the product, damaged or missing packaging will be treated as product damage and may affect return eligibility.
② Return Timeframe
Items must be dispatched within 7 days of receipt. The postmark date will be used as evidence of dispatch.
③ Situations Not Covered by the Returns Policy
Refunds may not be available in the following circumstances:
• Refused delivery
• Incorrect or incomplete delivery address
• Uncollected parcels (considered refusal)
• Customs refusal or unpaid duties resulting in return
• Buyer absence, including travel or holiday
Please contact us in advance if any unavoidable issue arises.
④ Customs Duties
All customs duties and import taxes are the responsibility of the buyer and are non-refundable.
⑤ Return Authorisation & Return Address
Prior to returning any item, you must contact b29fashion@gmail.com to obtain return authorisation and the correct return address. The registered business address is not the warehouse return address. Returns sent without authorisation or to an incorrect address may not be accepted, and a refund may not be issued.
⑥ Refund Processing
Refunds will be processed within 7 working days of receipt and inspection of the returned item. Refunds will be issued to the original method of payment.
⑦ Return Time Limits
If contact is not made within 7 days of receipt to request a return, or if the item is not returned within 7 days of return authorisation, the return may be declined and a refund may not be issued.
⑧ Damaged Items
If the item is received damaged or is damaged in transit, you must contact us within 24 hours of delivery. Failure to do so may result in the damage being deemed customer-caused and may affect return eligibility.